Plans change. Here is exactly what happens to your money when they do.
Last updated: September 2026
Where a deposit was taken, it is applied against your bill if you stay. If you cancel inside a chargeable window above, the retained amount is deducted from the deposit and the remainder returned to you.
One date change per booking is free at any time, subject to availability. If the new dates fall in a higher rate period, only the difference is payable; if lower, the difference is credited to your folio.
Check-out is at any time, so leaving on the morning after a night you have paid for never costs extra. If you decide to leave earlier than planned, tell reception and you are charged only for the nights already stayed; nights not yet started are refunded under the windows in section 1.
If the lodge must cancel your confirmed stay (for example a room taken out of service), we offer an equivalent room or a full refund including any deposit — your choice. Where we are at fault we will also arrange comparable accommodation nearby for the first night.
Where an event beyond either party's control (severe weather, road closure, public emergency) makes the stay impossible, cancellations are free and deposits fully refundable regardless of the windows above.
Call +260 973232323 / +260 775654888 or email info@kawalodge.com with your confirmation reference. Cancellations take effect from the moment we receive them, so phone is fastest close to your arrival date. See also the terms & conditions.
