The things guests ask us most, answered the way reception would answer them at the desk.
Use the "Book now" button on this site to send a booking request, call +260 973232323, or walk in at reception. A request becomes a confirmed booking once we send you a confirmation reference.
For most stays no deposit is needed. For peak periods or group bookings we may ask for a deposit, which is then deducted from your final bill. See cancellation & refunds for the return rules.
Cash in Zambian Kwacha, bank card, and approved mobile money or bank transfer. Your room, bar and restaurant charges all settle on one folio at check-out.
Yes. Reception issues an itemised folio receipt at check-out, and can email a copy afterwards if you need one for your employer or records.
Check-in is from 10:00 on your arrival day, and your room is yours until 09:59 the next morning. Check out at any time that suits you within that — there is no fixed check-out hour and no late check-out charge. Arriving before 10:00? Reception will hold your luggage and bring the room forward if it's ready.
Breakfast is served in the restaurant from 06:30 to 10:00. Whether it is included depends on your rate — your confirmation states this clearly.
Yes to both: secure on-site parking at no charge, and Wi-Fi throughout the lodge. Reception will give you the current network name and password on arrival.
Yes — room service is available during restaurant hours. Order from the dining menu and we will bring it to your room.
Small pets are considered case by case. Tell us at booking so we can place you in a suitable room and confirm any conditions.
Reception can arrange a trusted driver for airport pickups and local trips. Give us your flight details in advance and we will meet you.
Your account on this website lets you send booking requests faster, follow their status, and see your stay history and loyalty points in one place.
You earn points on what you spend at the lodge; points build toward Silver and Gold tiers and can be redeemed against future bills. Reception can show your current balance at any time.
Use the sign-in page to request a reset, or ask reception to help verify you and restore access to your account.
Tell us as early as you can. Cancellations made at least 72 hours before arrival are free; inside that window charges apply. The full table is on the cancellation & refunds page.
Still stuck? The help centre lists every way to reach us, or tap "Ask Kawa" for an instant answer.
