Every way to reach the lodge, and quick answers for the things guests most often need done.
Reach us
+260 973232323
+260 775654888
Fastest for same-day matters: arrivals, room changes, and anything urgent during your stay.
Best for anything you want in writing — quotations, invoices, group bookings, and feedback.
Tap the "Ask Kawa" button on any page for instant answers about rooms, booking, dining and lodge times — no waiting, no phone call.
37068 Mango Road, Chamba Valley, Lusaka, Zambia. Reception is staffed around the clock for in-house guests.
Use the contact page to send a booking request or enquiry; reception replies during office hours.
Sign in to follow booking requests, view stay history and loyalty points, and keep your contact details current.
Common tasks
Call or email with your confirmation reference and the new dates you want. Changes are free where the room is available; cancellations follow the windows on the cancellation & refunds page.
Email info@kawalodge.com with your name and dates of stay (or hand the request to reception). We issue itemised folios, so the copy shows room, bar and restaurant lines separately.
Tell reception straight away — in person, by phone from your room, or via "Ask Kawa". Most issues (hot water, Wi-Fi, a noisy neighbour) are fixed the same day; anything we cannot fix immediately is deducted from your bill rather than argued about.
We read everything. Leave a review from your guest account after check-out, or email the manager directly. Complaints are acknowledged within one working day.
Check the FAQs, the terms & conditions, or the privacy policy — and if it is still unclear, call us. A person answers, not a menu.
