Reach reception directly.

Which way to reach us

Use the channel that matches what you need. It is the difference between an answer in a minute and an answer in an hour.

• A room tonight. Call. Reception is staffed around the clock, so a call is answered by whoever is on duty, and they can hold a room while you decide.
• A booking for a future date. WhatsApp or the form. Both leave a written record of the dates and the room, which a phone call does not.
• A group, a function, or an event. Call first, then put the numbers in writing by email. Somebody needs to confirm the room count and the catering, and both of those are easier to change on paper.
• Something already booked. Call, and have the booking reference to hand if you were given one. It makes the lookup quicker.
• A change to your own details. Email. Under the privacy policy you can ask for a copy of what we hold or for a correction, and a written request is the one we can act on.

What to have ready

Four things cover almost every enquiry, and having them to hand means one call instead of two: the dates you want, how many people are staying, whether anyone needs a double bed or two singles, and the number we can reach you on.

If you are coming to the property and cannot find it, call. Reception will talk you in. Kawa Lodge sits on 37068 Mango Road in Chamba Valley near Munali Mall and Kaunda Square. The directions link above is the quickest way here, and a voice on the phone is the fallback for the moments a map is not enough.

How we handle a message

The form on this page reaches the same place as the email address above, so use whichever you prefer. Nothing you send here is used for anything except answering you. What is recorded, why, and for how long is set out in the privacy policy, and a request for a copy of your own details or a correction is one we can act on when it is in writing.

Answers before you call

Most of what reception is asked is already written down. Rates, what each room includes and how many beds it holds are on the rooms and rates page. When you can check in, what happens if you cancel early, and how payment works are on the FAQs, in the help centre and in the cancellation policy. Reading one of those is often quicker than waiting for a line to be free, and you can book straight from the booking page if you already know the dates.